Customer indexing (CI) is a method for enumerating the total number of consumers in a utility and tagging them to their respective poles,transformers and feeders.
The purpose of CI is to identify revenue leakages by way of consumers who are not billed or billed under improper category and to generate a master list ofconsumers. Distribution utilities in the country, today, suffer from lack of Management Information System (MIS) based on validated and correct data of entities and consumers. Owing to the wide geographical spread of utilities andndynamic nature of huge data of consumers, it is always a challenge to obtain data from field on real time basis to generate MIS for quick and timely decision making. Data created manually in registers/ledgers by line men and meter readers travels to the top management without adequate checks and balances en-route. This results in defective work estimates and consequent delays.
Customer indexing and asset codification system provides a platform to enable the utilities to generate verifiable and validated data of consumers and entities of the utilities.Through door-to-door survey and with the help of the DGPS instrument, it is possible to carry out consumer identification and collect data about customers such as their paying capacity, connected load, consumer category, meter details and linkage to last pole or service pillar from the service connection taken out for consumer.
Customer indexing has to be carried out in a way, which makes it possible to relate the customer’s geographical and electrical address with his/her revenue address. Each customer, indexed on the basis of the initial record available with the owner and later verified by field survey, should have an exclusive six to eight digit numeric/alphanumeric code. Consumer code number should be used for metering, billing and all other service functions.
For generating consumer indexing, each consumer is indexed based on the Electrical System Codification and the source of supply to the particular customer which should enable the feeder/DT wise energy accounting. Each customer is assigned a unique Customer Identification Number or CIN based on the source/pole/DT/Customer Number.
The purpose of CI is to identify revenue leakages by way of consumers who are not billed or billed under improper category and to generate a master list ofconsumers. Distribution utilities in the country, today, suffer from lack of Management Information System (MIS) based on validated and correct data of entities and consumers. Owing to the wide geographical spread of utilities andndynamic nature of huge data of consumers, it is always a challenge to obtain data from field on real time basis to generate MIS for quick and timely decision making. Data created manually in registers/ledgers by line men and meter readers travels to the top management without adequate checks and balances en-route. This results in defective work estimates and consequent delays.
Customer indexing and asset codification system provides a platform to enable the utilities to generate verifiable and validated data of consumers and entities of the utilities.Through door-to-door survey and with the help of the DGPS instrument, it is possible to carry out consumer identification and collect data about customers such as their paying capacity, connected load, consumer category, meter details and linkage to last pole or service pillar from the service connection taken out for consumer.
Customer indexing has to be carried out in a way, which makes it possible to relate the customer’s geographical and electrical address with his/her revenue address. Each customer, indexed on the basis of the initial record available with the owner and later verified by field survey, should have an exclusive six to eight digit numeric/alphanumeric code. Consumer code number should be used for metering, billing and all other service functions.
For generating consumer indexing, each consumer is indexed based on the Electrical System Codification and the source of supply to the particular customer which should enable the feeder/DT wise energy accounting. Each customer is assigned a unique Customer Identification Number or CIN based on the source/pole/DT/Customer Number.
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| The Customer Indexing Scheme |
Nicely explained, this way CI system helps in reducing the levels of AT&C LOSSES
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