In previous Unit, you have studied about the various IT applications for providing better service and all relevant information to the customer in a user-friendly manner. In particular, we have discussed interactive web sites, Interactive Voice Response Systems, and Customer Care Centres/Call Centres. You have also learnt about certain Customer Analysis Tools, which help the utilities analyze their customers’ feedback.
In the revenue management cycle of the power distribution sector, the last chain is the collection of revenue from the consumer against the energy supplied. If revenue is efficiently collected by the distribution utility, it will be able to pay dues to the transmission and generation companies, respectively.To have a higher efficiency of revenue collection in distribution, it is essential
that consumers are served the correct bill of the energy consumed by them on time. For generation of a correct bill, meter reading is the only input required. All other requirements are stationery and are required to be changed generally annually or at the time of tariff change. If reading from the meters installed at the consumer premise is collected correctly, converting it into a correct bill is done through computers programmed according to the tariff schedule. As you have learnt in Unit 9, the scope of using IT for ensuring
correct reading of meters and onward transmission of the data for billing is immense. Therefore, in this unit, we acquaint you with the IT applications in metering.
The various metering techniques and methodologies adopted by the distribution utilities These range from fully manual to fully automatic depending upon consumer category, their consumption, cost and other ground realities. The most popularly used techniques and methodologies of meter reading in India are:
• Manual
• Reading through Hand Held Devices (HHD)
• Spot billing
• Reading through Meter Reading Instruments (MRI)
• Automatic Meter Reading (AMR)
Other meter reading techniques and methodologies such as Radio Frequency (RF) meters or smart cards are in the nascent stage of use due to their high cost. The shift from the manual mode to reading through HHD has taken place in many utilities to avoid manual error of data punching and requirement of entry of meter reading in the main computer. Spot billing has become popular due to reduction in the revenue cycle time. MRI and AMR have become popular for high-end consumers. This is due to their unique feature of downloading billing related parameters. Moreover, load survey and tampered data of the last sixty days could be stored in the memory of the meter.
This tampered data analysis has helped the utilities in identifying theft ofelectricity carried out by high end consumers. Due to this feature, utilities are now-a-days increasingly using MRI and AMR techniques for meter reading of all their high value consumers. In this unit, we describe IT use in two of these techniques, namely, HHD and AMR. In the next unit, we discuss the IT applications in billing and collections.
In the revenue management cycle of the power distribution sector, the last chain is the collection of revenue from the consumer against the energy supplied. If revenue is efficiently collected by the distribution utility, it will be able to pay dues to the transmission and generation companies, respectively.To have a higher efficiency of revenue collection in distribution, it is essential
that consumers are served the correct bill of the energy consumed by them on time. For generation of a correct bill, meter reading is the only input required. All other requirements are stationery and are required to be changed generally annually or at the time of tariff change. If reading from the meters installed at the consumer premise is collected correctly, converting it into a correct bill is done through computers programmed according to the tariff schedule. As you have learnt in Unit 9, the scope of using IT for ensuring
correct reading of meters and onward transmission of the data for billing is immense. Therefore, in this unit, we acquaint you with the IT applications in metering.
The various metering techniques and methodologies adopted by the distribution utilities These range from fully manual to fully automatic depending upon consumer category, their consumption, cost and other ground realities. The most popularly used techniques and methodologies of meter reading in India are:
• Manual
• Reading through Hand Held Devices (HHD)
• Spot billing
• Reading through Meter Reading Instruments (MRI)
• Automatic Meter Reading (AMR)
Other meter reading techniques and methodologies such as Radio Frequency (RF) meters or smart cards are in the nascent stage of use due to their high cost. The shift from the manual mode to reading through HHD has taken place in many utilities to avoid manual error of data punching and requirement of entry of meter reading in the main computer. Spot billing has become popular due to reduction in the revenue cycle time. MRI and AMR have become popular for high-end consumers. This is due to their unique feature of downloading billing related parameters. Moreover, load survey and tampered data of the last sixty days could be stored in the memory of the meter.
This tampered data analysis has helped the utilities in identifying theft ofelectricity carried out by high end consumers. Due to this feature, utilities are now-a-days increasingly using MRI and AMR techniques for meter reading of all their high value consumers. In this unit, we describe IT use in two of these techniques, namely, HHD and AMR. In the next unit, we discuss the IT applications in billing and collections.
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