Most verbal communication takes place between individuals whether in a family or social/work setting. One-on-one verbal communication affords the greatest opportunity for precision, because immediate feedback can tell you whether or not you have been understood accurately. But communicating effectively involves more than just accuracy.
The basic purpose of communication is to influence the attitudes and behaviours of those whom we address. You will agree that each individual has a different way of responding and no approach is unique and universally effective. It is, therefore, important that you learn to express yourself accurately and in a way that will accomplish your purpose of communicating with people.
Requirements of Communication
You should understand the basic requirements of communication to achieve precision and effectiveness in communication, . These are as follows:
• The message must be conveyed.
• The message must be received.
The basic purpose of communication is to influence the attitudes and behaviours of those whom we address. You will agree that each individual has a different way of responding and no approach is unique and universally effective. It is, therefore, important that you learn to express yourself accurately and in a way that will accomplish your purpose of communicating with people.
Requirements of Communication
You should understand the basic requirements of communication to achieve precision and effectiveness in communication, . These are as follows:
• The message must be conveyed.
• The message must be received.
• The receiver must respond.
• Each message must be understood. We now examine these requirements one by one.
• The Message Must Be Conveyed
We know our thoughts, and how to translate them into words. But in the choice of words, we lose simplicity. Every one has his/her own mental dialect. It is the common language of the culture in which we grow up, modified by our own unique life experiences. In fact, our experience adds colour and shades of meaning to different words.
When you speak, your mental dialect must relate to the mental dialect of the listener.And the words you speak must convey precise information to the person who hears you. If you have to travel from Delhi to Mumbai and you ask your travel agent to book a ticket without specifying the train and class of ticket, s/he may end up booking the lowest preference train. There are several messages you have to convey in a power utility. For example, the exact location of the break down has to be conveyed to the maintenance group, for quick response from the linesman. You may like to write down other such messages in the margin, e.g., messages to the consumers, the top management, the finance and accounts section, etc.
•The Message Must Be Received
The second basic requirement of one-on-one communication process is that the message be received and understood. Effective communicators know that they have not conveyed their meaning until they have made sure that the other person has received it exactly as they sent it. They test, with questions and observations, to make sure that the real meaning they wanted to convey has passed through the filters. It is possible that the mother tongue of your subordinate is different from your mother tongue. Therefore, to avoid confusion, you may have to use words/ language which s/he comprehends well.
•There Must Be A Response
The goal of all communication is to obtain the desired response. You want to say something correctly, and would like that the listener understands what you mean by it.You can be sure of it only when the listener does something in response.
•Each Message Must Be Understood
Once a message has been delivered, received and responded to, one must take stock of what each person has communicated. The cycle of communication is complete only when you come out with a clearer understanding of the person with whom you sought to communicate. You may not always agree with the other person but mutual understanding is important.
• Each message must be understood. We now examine these requirements one by one.
• The Message Must Be Conveyed
We know our thoughts, and how to translate them into words. But in the choice of words, we lose simplicity. Every one has his/her own mental dialect. It is the common language of the culture in which we grow up, modified by our own unique life experiences. In fact, our experience adds colour and shades of meaning to different words.
When you speak, your mental dialect must relate to the mental dialect of the listener.And the words you speak must convey precise information to the person who hears you. If you have to travel from Delhi to Mumbai and you ask your travel agent to book a ticket without specifying the train and class of ticket, s/he may end up booking the lowest preference train. There are several messages you have to convey in a power utility. For example, the exact location of the break down has to be conveyed to the maintenance group, for quick response from the linesman. You may like to write down other such messages in the margin, e.g., messages to the consumers, the top management, the finance and accounts section, etc.
•The Message Must Be Received
The second basic requirement of one-on-one communication process is that the message be received and understood. Effective communicators know that they have not conveyed their meaning until they have made sure that the other person has received it exactly as they sent it. They test, with questions and observations, to make sure that the real meaning they wanted to convey has passed through the filters. It is possible that the mother tongue of your subordinate is different from your mother tongue. Therefore, to avoid confusion, you may have to use words/ language which s/he comprehends well.
•There Must Be A Response
The goal of all communication is to obtain the desired response. You want to say something correctly, and would like that the listener understands what you mean by it.You can be sure of it only when the listener does something in response.
•Each Message Must Be Understood
Once a message has been delivered, received and responded to, one must take stock of what each person has communicated. The cycle of communication is complete only when you come out with a clearer understanding of the person with whom you sought to communicate. You may not always agree with the other person but mutual understanding is important.
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