The Electricity Act 2003 envisaged providing reliable, quality and affordable power to all the electricity users through a market driven mechanism. Under the guidance of India’s Ministry of Power, substantial resources and efforts have been spent on improvement of underperforming infrastructure, adoption of new technologies, creating an accountable and introducing competition.Thus the adoption of a generally accepted and measured set of indicators for monitoring performance will enable to improve the performance of companies and assist in reforms. Here, we propose a set of indicators as a first step which should enable the utility to have more insight into their performance relative to other utilities.
The overall aim is to propose a set of key performance indicators in two stages for the electricity sector which should be measurable and capable of bringing the service quality, financial improvement, better consumer service and helping in overall socio-economic and industrial development. This involves using both quantitative and qualitative indicators.The objective of setting up of KPIs is to establish the relationship between various business functions, and creating platform on which Balance Business Score Card can be built. KPIs help to understand complex issues and to create a business model. Most importantly KPIs can not and should not exist in Isolation. The purpose of determination and subsequent measurement is to provide the information to all the stake holders in regard of state of affairs.
The company has to decide and select the appropriate KPIs for implementation. It should be decided on performance criterion and keeping in mind the benchmarking competition. In performance benchmarking section,we have seen that there are different Indicators methodologies to be adopted for effective monitoring and to achieve the desired goal.
The KPI accordingly can be classified as partial, specific or overall but the moot question remains which KPIs to be selected in the beginning and which to add on subsequently particularly for a Distribution company where hundreds of KPIs can be defined. Keeping in view this dilemma, we are suggesting that KPIs should be implemented in two stages.
It is also imperative that KPIs should be decided considering local geographical conditions, current state of available infrastructure, resources.However different set of parameters and/or target can be set amongst different user groups’ viz. industrial, urban sector, rural sector etc.Key
The overall aim is to propose a set of key performance indicators in two stages for the electricity sector which should be measurable and capable of bringing the service quality, financial improvement, better consumer service and helping in overall socio-economic and industrial development. This involves using both quantitative and qualitative indicators.The objective of setting up of KPIs is to establish the relationship between various business functions, and creating platform on which Balance Business Score Card can be built. KPIs help to understand complex issues and to create a business model. Most importantly KPIs can not and should not exist in Isolation. The purpose of determination and subsequent measurement is to provide the information to all the stake holders in regard of state of affairs.
The company has to decide and select the appropriate KPIs for implementation. It should be decided on performance criterion and keeping in mind the benchmarking competition. In performance benchmarking section,we have seen that there are different Indicators methodologies to be adopted for effective monitoring and to achieve the desired goal.
The KPI accordingly can be classified as partial, specific or overall but the moot question remains which KPIs to be selected in the beginning and which to add on subsequently particularly for a Distribution company where hundreds of KPIs can be defined. Keeping in view this dilemma, we are suggesting that KPIs should be implemented in two stages.
It is also imperative that KPIs should be decided considering local geographical conditions, current state of available infrastructure, resources.However different set of parameters and/or target can be set amongst different user groups’ viz. industrial, urban sector, rural sector etc.Key
The outlined indicators are crucial for assessing utility performance, aligning with the Electricity Act's goals. Incorporating Time Tracking Software can complement this by providing granular insights into workforce productivity and operational efficiency, enhancing the assessment of key performance indicators for continuous improvement and effective reforms.
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